Local BPO Gets Australian SMEs Online

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HAMMERJACK is an Australian business process outsourcing (BPO) company that set up shop in the country in 2015. It saw an opportunity in the hardworking, English speaking Filipinos but also because it offered something unique. Instead of simplyseat-leasing arrangements (operators on desk being co-managed by their clients) Hammerjack is the first to offer fully managed services to Australian SMEs.

We offer small and medium business in Australia two things: digital transformation and enterprise-grade managed services,” says Andrew Mault, Hammerjack’s country manager and a Philippine BPO veteran who oversees operations from the company’s Makati offices.

Hammerjack’s business concept is based on the idea that even the smallest companies, regardless of the industry they’re in, can benefit greatly from enterprise-grade tools and processes. To lead to digital transformation, it believes that leveraging of new digital technology to become more agile, secure, responsive, and efficient in day-to-day operations is the key.

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